Troubleshooting

In order to diagnose issues, the following information is useful to submit privately if possible.

Your computer

• Operating system name and version
• If applicable: Assistive technology name and version

Files

A copy of the files that you are trying to convert can be helpful if you are able to share them.

About info

Open the “About” dialog and press the button “Copy information to clipboard”

Then paste the information in your message.

Logs

To help us quickly pinpoint an issue, first delete all the old log files from the folders below. Then run the Pipeline, make the problem happen, and exit the Pipeline. And then send us the newly-created log files from the same folders.

Windows

All the files in these two folders:

• C:\Users\<username>\AppData\Roaming\pipeline-ui\pipeline-logs\
• C:\Users\<username>\AppData\Roaming\pipeline-ui\logs

macOS

All the files in these two folders:

• /Users/<username>/Library/Application Support/pipeline-ui/pipeline-logs
• /Users/<username>/Library/Logs/pipeline-ui

Where <username> is the username of the logged-in user on your computer.